PRIVACY POLICY
Forest and Wood Products Australia Ltd (ABN 75 127 114 185), as custodian of this website and any applications available on this website, is committed to respecting your privacy.
The purpose of this policy is to clearly state how we intend to meet our obligations under the Privacy Act and related laws, 1) the Australian Privacy Principles (‘APPs’) set out in the Privacy Act 1988 (Cth) (‘Privacy Act’) in relation to the personal data we collect from all our customers from around the world; and in addition to the extent applicable, 2) the European Union (EU) General Data Protection Regulation (‘GDPR’), where we process personal data relating to identifiable individuals to whom the GDPR applies; and 3) the Data Protection Act 2018 (UK) (‘UK Act’), where we process personal information relating to UK residents; and other laws where applicable.
Unless otherwise advised, you acknowledge and consent to the use or disclosure of any personally identifiable information you provide to us, in circumstances that are:
- set out in this Privacy Policy; or
- clearly explained to you when the information is collected from you; or
- permitted under the Australian privacy law.
This Privacy Policy explains how we may collect, store, and use personally identifiable information. This Privacy Policy will be continuously reviewed to keep pace with changing technologies, business practices and our clients' needs. We reserve the right to modify this Privacy Policy and we ask that you read it in full. By using this website and application available on the website, you agree to be bound by this Privacy Policy.
If you participate in any surveys, please be aware that your participation may be subject to a separate agreement, including an agreement regarding the handling of personal information. Any relevant details will be set out on this site or otherwise communicated directly to you.
Collection of personal information
We collect personally identifiable information when you knowingly provide it to us, which may include your full name, email address, phone number or postal address. This may occur, for example, when you visit our website or one of our social media sites and complete a registration form, attend a conference, download any application from this website, enter a promotion or make an enquiry.
We only collect personally identifiable information and sensitive data when there is a legitimate business need to do so.
If you choose not to provide certain information, you may not be able to access some areas of our website and may be precluded from taking advantage of some of our services.
Use of your personal information
The personal information that we collect from you may be used for reasonable business purposes in that we may store and process information to fulfil your requests or to enable us to develop and customise services to better meet your needs and preferences. Your personal information may be used for statistical purposes (e.g., to monitor website usage statistics, including visitor tracking) and other customer support purposes.
In addition, if you complete a registration form, download an application or subscribe to receive a newsletter, we may use your personal information to send you information about topics that we believe you may be interested in and for promotional and marketing purposes, including sending you information about products, special offers and promotions, unless you tell us otherwise.
For any of the above purposes, you consent to us contacting you by any means, including electronic messages and by telephone, for an indefinite period. You can unsubscribe or ask us to stop contacting you for any of these purposes at any time.
Disclosure to third parties
We will not sell, rent or lease your personal information to others. We only disclose personal information to selected third parties who carry out functions on our behalf, such as sending mail and e-mail, data entry, data analysis, developing and maintaining our website, providing marketing assistance, processing payments, and providing customer service. These third parties will only have access to personally identifiable information to the extent needed to perform their functions but may not use it for other purposes.
Other than as described above, we will not share your information to any other third party for any other purpose without your consent, unless it is otherwise necessary, as contemplated by the Australian privacy law.
Security
We maintain appropriate safeguards to ensure the security, integrity and privacy of your personal information. Personal information is stored in encrypted databases, accessible only by authorised people. All personal information will be handled and stored in accordance with this Privacy Policy and our obligations under the Australian privacy law.
Access to review and correct your information
You can make a request to review, update or correct any personal information that we hold about you (subject to any exemptions under the Australian privacy law), by contacting us as set out below. We may require you to verify your identity before providing access.
UK + EU residents also have the following additional rights:
• the right to be informed about how their personal information is being used.
• the right to request that we erase their personal information (right to be forgotten).
• the right to obtain a copy of their personal information on request.
• the right to have incorrect personal information updated.
• the right to transfer their personal information to another person or entity (right of data portability).
• the right to restrict or object to processing, or withdraw consent to processing; and
• the right to lodge a complaint with a supervisory authority (see below).
Links to other websites
Our website and application may include links to other websites that are not within our control. When you visit other websites, you should check the privacy policy of each website, as they may collect and use information in different ways.
Clickstream Data
When you visit our website or use an application, our server collects some anonymous information, known as click-stream data, including the type of browser and computer system or device you are using, the addresses of the websites you come from and move to after your visit, the date and time of your visit, and your server's IP address. We may collect this information for statistical purposes to find out how our website or application is used and navigated, including the number of hits, the frequency and duration of visits, and most popular session times. We may use this information to evaluate and improve our website or application performance.
Cookies
A "cookie" is a piece of information that our website server may send to your computer or device when you visit our website. The cookie is a small data file stored on your machine, and depending on the type of cookie may identify you or give us information about your computer or device, your IP address or your browsing history. Cookies help us to recognise you when you re-visit our website and to co-ordinate your access to different pages on the website. With most Internet browsers, you can erase cookies, block all cookies, or receive a warning before a cookie is stored, although doing so may negatively impact your user experience. If you want to do this, check your browser's instructions or help screen. As with other types of personal information discussed in this Privacy Policy, cookies may be used for website analytics or for our marketing purposes.
Overseas Disclosure
Your information will not be disclosed to any entities outside of Australia.
Complaints
If you wish to complain about a concern regarding the handling of your personal information, you can direct your complaint to us via our ‘contact us’ page. We will endeavour to respond to any complaints as soon as they are received.
If we are unable to satisfactorily resolve your concerns or complaint, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or the local regulator in your jurisdiction in the UK or Europe, as applicable.
Contact us
If you have any further questions or comments, or do not wish to receive any future communications from us, please contact us via the “Contact Us” section on this website.